Trust, Privacy & Responsible AI

• B2B Voice AI platform with privacy-by-design architecture

• Customers remain data controllers; friendlyAI operates as a processor

• Voice recordings retained for a limited period (30 days)

• AI systems designed with transparency, safeguards, and human oversight

Privacy Documentation

How we collect, use, and protect personal data

Privacy Policy

Cookie Policy

Voice Call Privacy Notice

What end users hear and how voice data is handled

Use of cookies and analytics on our website

friendlyAI processes end-user data only on behalf of its customers.

Data Processing & GDPR / PIPEDA Alignment

Customers are the data controllers

friendlyAI acts as a data processor

Processing is limited to service delivery

Data Processing Addendum

(DPA – light)
Processor-focused, sales-friendly

Voice AI & Call Handling

Voice Call Privacy Notice

Responsible Use of AI

• AI assists, does not replace human decision-making

• No professional advice use cases

• Safeguards against misuse and high-risk applications

• No training of third-party foundation models on customer data (unless agreed)

AI Transparency & Responsible AI Statement

Platform Integrity

• Defines prohibited uses, AI misuse restrictions, and high-risk activity limitations.

Acceptable Use Policy

Legal Framework

Website access and general disclaimers

Terms of Use (Public / Website)

Security Overview

• Access controls and encryption

• Vendor and subprocessor due diligence

• Monitoring and incident response processes

Acceptable Use Policy

Questions or Requests?